What happens in case of an accident during my ride?
In the unlikely event of an accident, our drivers are trained to prioritise your safety and follow the necessary procedures, including contacting emergency services if required.
Here, you’ll find our latest answers to common queries about our services, from booking a taxi to understanding fare rates. Whether you’re a first-time visitor or a regular customer, our FAQs are designed to provide clear, helpful information to ensure a smooth and pleasant experience with us.
If your question isn’t answered here, don’t hesitate to reach out for personalised assistance. Let’s make your journey with us as seamless as possible!
Are there any additional fees for booking through the app?
No, there are no extra charges for booking rides through our app. In fact, it’s the most convenient way to book, track, and manage your rides.
How can I find out the estimated arrival time of my taxi?
Once your ride is booked, you can track your taxi’s arrival time in real-time through our app.
What should I do if I experience an issue with my driver?
If you face any problems during your ride, please report the issue through our app or website immediately after your trip so we can take appropriate action.
Can I change my destination after the ride has started?
Yes, you can update your destination during the ride. Please communicate the change to your driver, and note that your fare may be adjusted accordingly.
Can I book a taxi for someone else using my account?
Yes, you can book rides for others. Just enter their pickup and drop-off details and inform the person waiting for the taxi about the booking details.
Are there any geographical limitations to your service?
Our primary service area is detailed on our website and app. For rides outside this area, please contact us directly to discuss your requirements.
What’s the maximum number of passengers per ride?
The maximum number of passengers depends on the vehicle type. Our standard taxis accommodate up to 4 passengers, but larger vehicles are available for groups. Please specify your group size…
How do you ensure the privacy and security of my information?
We use the latest encryption technologies to protect your personal and payment information. Our privacy policy details how we handle and secure your data.
Are your services available during holidays?
Our services are available 365 days a year, including holidays. However, we recommend booking in advance during busy periods to ensure availability.